Customer Service
We’re committed to making the process of ordering custom swim caps as smooth and straightforward as possible. From your first question to final delivery, we’re here to help every step of the way.
If you need guidance on design, materials, pricing, or anything else, don’t hesitate to reach out. We’re always happy to answer questions and make sure you feel confident in your order.
You can contact us anytime through our Contact Us page, or email us directly at paylessswim@hotmail.com
and we’ll get back to you as soon as possible.
FAQ
Do you really offer free shipping worldwide?
Yes! We offer free shipping to the U.S., Canada, and most countries worldwide.
For South America and island countries, there is a small additional freight charge:
- $0.50 per cap for orders over 100,
- $1.00 per cap for orders under 100.
Please note that Classic Latex Swim Caps ship free within the United States only. Additional shipping charges apply for latex cap orders outside the U.S.
What is the minimum order quantity?
Minimum order quantities vary by cap type:
- Minimum of 25 caps for Classic Silicone, Wrinkle Free Racing, Deluxe Soft Silicone, and Pro Dome caps.
- Minimum of 50 caps for Classic Latex caps.
Looking for specialty caps, camp orders, international team orders, or large-volume quantities?
Contact us directly and we’ll help recommend the best option for your team or event.
What do your prices include?
Our pricing includes screen setup, artwork preparation, and two-sided printing of the same logo, so there are no hidden fees.
What is your turnaround time?
Turnaround time is typically 2-3 weeks for custom caps
What is the proof and approval process?
Once we receive your order and artwork, we’ll prepare a digital proof showing exactly how your caps will look, including colors, placement, and any personalization. You’ll receive the proof by email for your review and approval before we begin production. No caps go to print until you’ve signed off.
If revisions are needed, we’ll update the proof and send it back for your approval. Please review your proof carefully, as changes after approval may affect your turnaround time.
Do you match competitor prices?
Yes, we’re happy to match any written quote from a competitor (website prices excluded).
What currencies do you accept?
All prices are listed in U.S. dollars, but you can pay in your preferred currency. Please note that your payment provider may apply conversion fees.
I’m having technical issues. What should I do?
No problem, just reach out through our contact form or email us directly, and we’ll help you get everything sorted quickly.